Legal

Privacy Policy

Last updated: this document ships alongside the product and is reviewed each release.

Trident Ops ("we", "us") provides an operations dashboard for local businesses. This policy explains what we collect through the product and how it's used. It applies to the Trident Ops application and its API; it does not cover third-party services you choose to connect (Stripe, Square, etc.), which have their own privacy policies.

What we collect

Account data — name, email, and workspace details you provide at signup.
Business data — revenue, orders, appointments, customers, and tasks you enter directly or that sync in from a connected integration you explicitly authorize.
Usage data — basic request logs (timestamps, endpoints, error rates) used for reliability and abuse prevention.

How we use it

Solely to operate the dashboard for your workspace: rendering your metrics, running the automations you enable, and supporting your account. We do not sell your data, and we do not use one tenant's business data to serve another tenant.

Third-party integrations

When you connect a provider (for example, Stripe via Stripe Connect), we store only what's needed to sync data on your behalf — access tokens are encrypted at rest, and you can disconnect at any time from the Integrations page, which revokes our access.

Data retention & deletion

Your data is retained for as long as your workspace is active. You can request export or deletion of your workspace's data by contacting us; we'll confirm deletion within a reasonable timeframe once identity is verified.

Security

Passwords are hashed (never stored in plaintext), integration tokens are encrypted, and access to your workspace is scoped by tenant — one business's data is never visible to another's.

Changes

We may update this policy as the product evolves. Material changes will be reflected here with an updated revision note.

Contact

Questions about this policy, or a request to export or delete your data, can be sent to hello@tridentsocial.net.